Returns, Refunds & Exchange Policy
Do you accept returns and refunds?
We accept returns and refunds only if the product received is damaged or defective from our end. To initiate a refund, an unboxing video and clear photographs must be shared on the same day of delivery. Requests raised after 24 hours of delivery will not be accepted. Once approved, refunds are processed within 5–7 working days to the original payment method.
Can I exchange my order?
Yes. Exchanges are available for size and colour only. The request must be raised within 48 hours of delivery. The product must be unworn, unwashed, and returned with all tags intact.
When will a return or refund not be accepted?
A return or refund won’t be accepted if the product has been used or washed, if tags have been removed, if no unboxing video is available, if the request is raised after 24 hours, if the item was purchased on sale or at a discount, or if the piece was custom or made-to-order.
Shipping Policy
How long does delivery take?
Ready pieces are delivered within 7–10 working days. Custom or made-to-order pieces take 15–20 working days. Every piece is handcrafted with care and worth every day of the wait.
Do you ship across India, and can I track my order?
Yes, we ship pan India. A tracking link is shared once your order is dispatched. Shipping charges, if applicable, will be visible at checkout, and delivery is attempted twice, so please make sure someone is available to receive it.
What if there's a delay?
Occasional delays can happen due to courier issues, festivals, or extreme weather. We’ll keep you informed if your order is affected.
What if something feels wrong with my order?
Reach out to us first, always. Every piece carries intention, craft, and care, and we will always find a way to make it right. Email sewmuchbetter.official@gmail.com or call +91 9310402691.